Job Description: Jr. Help Desk Technician
Position: Jr. Help Desk Technician
Location: Belgiestraat 33
Type: Full-Time
About Us: Join the SecureTrust Technologies team, where innovation meets security. We are a leading cybersecurity firm dedicated to safeguarding digital environments. We are looking for a passionate and driven Jr. Help Desk Technician to support our growing IT department. If you’re eager to learn, ready to tackle challenges, and excited to help our users with their technical needs, we want to hear from you!
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Assist in setting up and configuring computers, peripherals, and software applications.
- Document and track issues using our ticketing system, ensuring all tickets are updated and resolved.
- Perform routine maintenance and updates on workstations and other IT equipment.
- Educate users on best practices and provide guidance on how to use various software applications and tools.
- Collaborate with the IT team to identify and implement improvements to our support processes.
- Participate in ongoing training and development to expand your technical knowledge and skills.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Basic understanding of computer hardware, software, and networking principles.
- Excellent problem-solving skills and a strong desire to help others.
- Effective communication skills with the ability to explain technical issues in simple terms.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to learn and adapt to new technologies and procedures.
- Experience with Windows and Mac operating systems is a plus.
- Previous experience in a help desk or customer support role is a bonus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A supportive and collaborative team environment.
- Hands-on experience with cutting-edge technology.
- Regular training and professional development opportunities.
How to Apply: If you’re ready to kickstart your IT career and make a difference, send your resume and a brief cover letter to ivan@securetrusttechnologies.com with the subject line "Jr. Help Desk Technician Application." We look forward to hearing from you!
SecureTrust Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibilities
- Provide first-level technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Assist in setting up and configuring computers, peripherals, and software applications.
- Document and track issues using our ticketing system, ensuring all tickets are updated and resolved.
- Perform routine maintenance and updates on workstations and other IT equipment.
Must Have
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Basic understanding of computer hardware, software, and networking principles.
- Excellent problem-solving skills and a strong desire to help others.
- Effective communication skills with the ability to explain technical issues in simple terms.
- Ability to work independently and as part of a team in a fast-paced environment.
Nice to have
- Certifications: Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) can set you apart.
- Basic Network Knowledge: Understanding of network concepts such as IP addressing, DNS, and DHCP.
- Familiarity with Cybersecurity Principles: Awareness of basic cybersecurity practices and principles to support SecureTrust Technologies' mission.
- Soft Skills: Strong interpersonal skills, patience, and a positive attitude towards helping others.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Real responsibilities and challenges in a fast evolving company
Our Services
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
